Delivery Information
We are currently only able to send CDG and DVD discs to addresses in the UK.
All delivery costs are worked out by the size and weight of the items ordered.
All small items are dispatched by 1st class Royal Mail, and any larger orders are delivered via our courier service. Orders should arrive within 2-5 working days.
Discs – We are pleased to offer free delivery on up to three single CDG discs. We will contact you of you order larger items such as Disc Packs and will inform you of the extra postage fee required.
Tracked Delivery: Large orders (such as over £150) will be dispatched using a courier delivery service for £12. UK mainland couriered items arrive within 1-2 working days between 9am and 9pm. Items to Northern Ireland, Isle of Wight, Scilly Isles, Scottish Highlands or Scottish Islands can take longer. If Saturday delivery is required please call the office on 0208 450 5544 (All couriered items require a signature on receipt).
Returns
- We apologise if your item has arrived faulty or damaged, we strive to make sure all orders arrive in perfect condition, however on rare occasions your items may be damaged during transit. You will need to report the item to us within 30 days for a replacement to be sent. On occasion, our technical department may need to inspect the goods before a replacement or refund be issued.
- For non-faulty items, we accept returns within 14 days. All items must be returned in the same condition as they arrived, and cannot be refunded until we receive and process the return. Please get in touch within 14 days from receiving the item to organise a return.
- If you have not received your order, please contact us as soon as possible from the date delivery was expected as we will have the best chance of tracking this item. If you do not contact us within a reasonable timeframe (within 2 weeks of the order being placed) we will not be able to arrange redelivery of this item for you.
- NB: All tracks are a professional remake of the original tracks minus only the lead vocal, so lots of songs contain backing vocals. Not being happy with the quality or version of the track is not a suitable reason for a return; please listen to the samples to check our version before ordering.
Please email [email protected] or phone 020 8450 5544 to arrange a return or report a faulty item.
Return address: Returns Department, 37a Chippenham Mews, London, W9 2AN.
All returns need to include your full address, order number and contact telephone number.
